IP Integration and Networks First Hosts Customer Communications Seminar for Local Government Councils at Thinktank, Birmingham

Published 1st May 2008

Redditch – IP Integration, a leading UK provider of complete business communications solutions, AVAYA and Networks First will be hosting a joint seminar with Charnwood Borough Council on “Implementing Seamless Customer Service Solutions” at the Thinktank in Birmingham on 9th May 2008. The event is aimed at highlighting best practice communications technology and how to overcome the challenges facing governments, particularly in the voice/telephony space.

The half-day seminar, aimed at Local Government Executives, will tackle the difficulties faced by local authorities when communicating with their communities. It will draw upon Charnwood Borough Council’s recent implementation of a new AVAYA IP Telephony Solution, supported by IP Integration and Networks First, to illustrate the latest communication technology innovation solutions available.

The event will also provide discussions on building common infrastructures to enable secure electronic interactions, procurement considerations within Government, and network and data security.

Dave Glasgow, Sales Director, IP Integration comments: “Local governments are facing huge challenges as they attempt to satisfy recent government legislation requiring councils to improve customer access, whilst budgets continue to tighten. We hope all those in attendance will walk away from the seminar with a clear understanding of how IP telephony directly enables governments to better serve their communities.”

Following the seminar attendees are invited to lunch and to a behind the scenes look at the pioneering Thinktank. Additionally, Birmingham’s Science Museum and Planetarium will be available for access to seminar guests. Those who wish to attend can reserve a place by calling Hannah Johnston on 0845 258 4520 or by emailing Hannah.johnston@ipintegraton.com


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Notes to Editors
About Networks First
Networks First is a specialist provider of converged network support services. Its people, passion and skills blend together creating a distinctive customer support experience. Going beyond the traditional ‘break fix’ approach, Networks First’s commitment is to the restoration and ongoing sustainability of networks. A partner focused support services organisation with multi-vendor and mixed technology capabilities, Networks First’s partners, include Mitel, Dell and Westcon Converged. Following its recent acquisition of ANS, a leading provider of support services for IP telephony solutions, Networks First is now the largest independent provider of converged network support services in the channel. www.networksfirst.com

About IP-Integration

IP Integration provides complete business communications solutions. Our goal is very simple – to help our clients derive the maximum benefit from technology through flexible tailored solutions.
IP Integration applies knowledge, experience, and clear thinking to your business communications and IT strategies. We identify, design, implement and support solutions that will allow your organisation to deliver its business message clearly. IP Integration's key strategic partners include Avaya, 3Com, SpliceCom and Call Media

For more information please contact Emily Gallagher/ Emily Young at Portfolio Communications on 020 7240 6959 or email networksfirst@portfoliocomms.com

Date: 30.04.08 Ref: 08-033